A.B. Data’s class action notice programs are known worldwide for their efficiency,
effectiveness, affordability, and compliance with Federal Rule of Civil Procedure
23 and due process requirements. A.B. Data has extensive experience in class action
notice administration, and our services include class member location and media,
Internet, and mailed notice.
A.B. Data provides the knowledge and attention to detail necessary to ensure that
notice programs are flawless and expert affidavits are bulletproof.
As a leading class action notice administrator, A.B. Data is an expert in producing
high volumes of notice documents with accuracy, speed, and quality. A.B. Data prints
notice packages in a cost-efficient format that improves the efficacy of the notice
Globally, A.B. Data has successfully notified millions of class members throughout
109 countries in more than 80 languages. Domestically, as part of our multifaceted
approach to class member location, A.B. Data is a licensee of various postal products,
including NCOALink, which tracks millions of moves across the United States.
A.B. Data’s talent drives our technology. And A.B. Data’s dedication and expertise
drive our class action administration team to meet deadlines without compromising
Through A.B. Data’s partnership with
its clients, we:
- Locate potential class members
- Format, print, and disseminate notice documents
- Track undeliverable mail and reprint notices on demand
- Utilize a comprehensive proprietary list of domestic and international banks, brokers,
and other nominees while offering the lowest negotiated fees in the industry
- Design and implement synergistic media programs
- Maintain case-specific interactive call centers with live agents
- Design, support, and host websites
- Coordinate legal translation of notice documents
- Conduct third-party notice
- Prepare affidavits and deliver expert testimony
TELEPHONY A.B. Data is equipped with state-of-the-art,
cutting-edge technology and uses a variety of inbound and outbound communication
systems: inbound and outbound toll-free lines; experienced call center management;
voice, web, and email response systems that allow potential class members to receive
the case-specific web address and request class notice, claims, and other documentation
with or without agent intervention; multilingual customer service representatives
(CSRs); digital voice recording; and multichannel customer data entry (phone, fax,
mail, and email).
WEB SERVICES A.B. Data designs, supports, and hosts
notification sites that are easy to navigate with features like downloadable notice
documentation and claim forms; case-related information; site promotion through
registration with Internet search engines; 24-hour monitoring and support; up-to-date
security features and firewall protection; and web traffic reporting.
MEDIA NOTICE A.B. Data designs and implements synergistic
media programs that include paid, earned, and Internet media notice.
Paid media services include targeted publication of summary notice, radio announcements,
and television advertisements in strategically chosen media outlets. A.B. Data’s
earned media programs generate widespread publicity utilizing press releases and
press conferences. Employing newly available Internet technology, A.B. Data locates
and notifies potential class members about a class action with web banners and other
LEGAL TRANSLATION A.B. Data coordinates legal translation
of notice packages, claim-supporting documentation, websites, and inbound and outbound
correspondence. Documents are first translated and then proofread by quality assurance
managers. All translations are legally certified.
DATA MANAGEMENT The data services facility offers
the highest level of electronic and physical security and provides the following
services: class member location; address standardization; data manipulation; database
management; data entry; and list merge and deduplication.
THIRD-PARTY NOTICE Third-party notice reaches class
members that are hard to identify and target by mailed or media notice. By contacting
a network of relevant organizations, A.B. Data mobilizes those organizations to
reach out to their members regarding a class action. Such third-party outreach programs
enhance the notice effort by locating class members who are not reachable by other
notice methods, significantly improving response rates.