Consumer

A.B. Data brings considerable experience with complex consumer and product liability cases spanning retail, automotive, pharmaceuticals, financial, insurance, and warranty issues. The large scope of these cases requires an organizational depth that combines effective consultation, media expertise, highly innovative notice programs, efficient claims processing and timely fund distribution, as well as a fully staffed, 24/7 call center with multilingual skills.

Particularly with consumer class action cases, maximizing the reach of the notice is critical. A.B. Data draws extensively from state-of-the-art research, intricate planning tools, and the extensive insights of our media professionals. Engineered for the realities of today’s consumer, our programs layer targeted direct mail with cost-effective traditional and digital media placement that is augmented by sophisticated social media communications.

The result is a notice plan that will broaden the class base, while saving our clients considerably through strategic planning, smart negotiation and out-of-the-box thinking.

Just as important in consumer class action administration, A.B. Data serves as the vital link to ensure that class members stay fully informed. Our call center is managed by full-time staff that will be trained on specific details of the administration. Services include inbound toll-free lines, call script composition, helpful customer service and detailed reporting.

A.B. Data’s unparalleled quality assurance and quality control procedures will ensure the transmission of clear and accurate information to class members in a courteous and professional manner.