Located within A.B. Data’s Milwaukee, Wisconsin, campus, our Call Center contains state-of-the-art telecommunications systems designed to meet the requirements of all administration projects while maximizing the service and financial goals of each client.
The 15,000-square-foot facility is managed by full-time A.B. Data staff members trained in the specific details of each case to ensure that the highest standards of professionalism are upheld. Our experienced Call Center associates are trained using case-specific documents and adhere to Class Counsel-approved telephone scripts that are developed by our seasoned Project Managers and Call Center staff.
With both experienced Customer Service Representatives (“CSRs”) and a state-of-the-art Interactive Voice Response (IVR) system, A.B. Data is able to customize each Service-Level Agreement to meet client requirements for caller engagement and budget parameters. Detailed and concise reports outlining Call Center activities are always provided.
While the Call Center configuration often changes to conform to client needs, A.B. Data’s quality assurance standards and procedures remain in place to ensure the transmission of accurate information to class members and potential class members in a courteous manner.
A.B. Data’s Call Center provides the following:
• Domestic on-campus location
• Extensive training and supervision
• Seasoned CSRs
• 24/7 access
• Interactive Voice Response system
• Foreign-language capabilities
• Integrated quality control procedures